Terms & Conditions

1. Who We Are
We are ProductMetrics.

These terms apply when you order or use any service provided by ProductMetrics (“Service” or “Services”). They form a legally binding agreement between you and ProductMetrics (“Agreement”), effective from the date you complete your order or sign up for a trial.

“You” refers to the legal entity completing the sign-up form or subscription for Services.

2. Our Services

ProductMetrics SaaS Platform
We offer a Software-as-a-Service platform that provides advertising analytics, campaign insights, optimization tools, and performance dashboards. The specific features available depend on your subscription plan and are described on our website and/or in a separate agreement.

3. Trial Period
We may offer a 30-day free trial for selected services. The trial is available to new users or those without an active subscription to the respective service. A valid payment method is required to initiate a trial. Unless canceled before the end of the trial, it will convert into a paid subscription, and the first payment will be charged automatically. No refunds are issued after the free trial expires.

4. License and Access
You grant us a limited, non-exclusive, royalty-free license to access and process your data strictly for providing the Services. You may not remove our required access during the term of the Agreement if it impedes service delivery.

We may use your logo or brand name in our customer listings and marketing materials unless you request otherwise in writing.

5. Support
Our support is self-service. We provide documentation, best practices, and guidance. We do not manage or make changes in your external ad accounts. All support communication is handled confidentially.

6. Data & Privacy
We treat your platform data as confidential and do not share it with third parties without your explicit consent. Please refer to our Privacy Policy for full details.

7. Subscription & Pricing
Your subscription and applicable pricing are outlined on our website or a mutually agreed order form. We reserve the right to update pricing with 30 days’ notice. All pricing includes access to supported countries, and you are responsible for managing country targeting within your ad setup and subscription.

8. Payment Terms
Invoices are issued and charged automatically at the start of each billing cycle. You are responsible for maintaining a valid payment method and ensuring sufficient funds.

Failed payments incur a €25 administration fee. Services may be suspended or terminated after 30 days of non-payment, including deactivation of data access and analytics tools.

9. VAT & Tax
Dutch clients are always charged VAT. Clients in the EU must provide a valid VAT number to avoid VAT charges. Clients outside the EU will not be charged VAT.

10. Upgrades, Downgrades & Cancellations
Any user can upgrade your ProductMetrics plan. Only admins can cancel or downgrade a subscription via the platform. Cancellation becomes effective at the end of the current billing period. No refunds will be issued for partial periods.

11. Duration and Termination
The Agreement runs indefinitely until canceled. You may cancel with an admin account. We may terminate the Agreement:

• If you fail to pay within 30 days;

• If continued operation of the service is no longer commercially viable (with 2 months’ notice).

12. Compliance & Acceptable Use
You are responsible for ensuring your use of ProductMetrics and any connected systems complies with applicable laws, advertising policies (e.g., Google Ads), and third-party rights. If we detect a breach, we may request you to address it or, in serious cases, suspend access immediately without notice.

13. Liability & Limitations
We aim to resolve any issues promptly, but our liability is limited. We are not liable for indirect or consequential damages (e.g., loss of revenue, data, or ad performance). Total liability is capped at the amount paid to us in the past 12 months, up to a maximum of €1,000.

We do not exclude liability for gross negligence or willful misconduct.

14. Dependencies
Our service relies on third-party platforms (such as Google Ads or Analytics). We are not responsible for downtime, policy changes, or technical limitations imposed by those platforms.

15. Changes to the Service
We may modify features or functionality of the Services. We will inform you of significant changes through your account. You may cancel before your next billing period if the changes materially affect your use.

16. Applicable Law & Disputes
This Agreement is governed by Dutch law. All disputes will be submitted to the courts in Amsterdam, the Netherlands.

17. Disclaimer & Privacy
The Disclaimer and Privacy Statement published on our website form part of these Terms and are applicable at all times.